Facilities
Site access bookings, deliveries and cross-connect orders.
| andy@shota.hk | |
| Notice | [notice] |
What to put in the first email.
The more of this we have up front, the fewer rounds it takes to get you a real number.
- What you are running today, and what is changing.
- Which cities your users are in — that decides the location, not the price list.
- For colocation: how many rack units, how much power per rack, and what you need cross-connected.
- For dedicated servers: CPU, memory, disk layout and monthly traffic.
- For VPS: how many instances, and whether they need to talk to each other privately.
- Whether you want a monthly or an annual term.
THE COMMITMENTS
What you can hold us to.
Miss the availability commitment and we extend your service term by 1.5 times the downtime, rounded. We repay in service time, not refunds.
Support hours24/7
First replyWithin 1 hour
LanguagesEnglish, Chinese
Availability commitment99.99%
Billing currencyUSD (colocation, dedicated) · SGD (VPS)
TaxIncluded, at Singapore rates