1. Who is responsible
AnyCloud Singapore Limited, trading as Any Cloud, decides how the data described here is handled. Reach us at andy@shota.hk.
2. What we collect
- Account and billing details — the name, email address, and billing address you give us when you order.
- Payment records — what you paid, when, and by which method. We do not store full card numbers; card payments are handled by our payment processor.
- Support correspondence — the tickets and emails you send us, and our replies.
- Technical records — IP addresses assigned to you, and the bandwidth and power measurements used to bill you.
- Control operations — a record of power-on, power-off and other control actions taken on your machine, kept for 90 days.
- Site access records — where you visit a data centre, the facility operator records who entered and when.
We do not look inside your servers. What you run and what you store on them is not visible to us in the ordinary course, and we do not inspect it.
3. Why we hold it
- To provide the service you ordered and to bill you for it.
- To answer your support requests.
- To keep the network and our facilities secure, and to investigate abuse.
- To meet accounting and legal obligations.
4. Payment processors
Card payments, WeChat Pay, Alipay and PayNow are processed by third-party providers who receive the payment details directly. USDT payments are settled on a public blockchain, where the transaction is permanently visible to anyone. Bank transfers pass through your bank and ours.
5. Who else sees it
- The data centre operator, for site access lists where you have staff visiting a facility.
- Payment processors, as described above.
- Law enforcement or a regulator, where we receive a lawful request. We disclose only what the request actually covers.
We do not sell your data, and we do not share it for advertising.
6. Where it is held
Our services run in Hong Kong, Singapore, Tokyo, Frankfurt and Los Angeles. Depending on which you use, your data is held in one or more of those places, which means it may cross borders. The Frankfurt site is inside the European Union.
7. How long we keep it
We do not keep traffic logs. The only operational log we retain is the record of power-on, power-off and control actions on your machine, which is kept for 90 days and then deleted.
Billing and accounting records are kept for as long as Singapore law requires. Data on your servers is deleted when the service ends and is not recoverable.
8. Your rights
You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Email andy@shota.hk and we will reply within 30 days.
9. This website
This website sets no cookies, runs no analytics, embeds no third-party scripts and makes no requests to any other domain. The only thing stored in your browser is your choice of light or dark theme, which stays on your device and is never sent to us.
10. Changes
If we change this policy in a way that matters, we will email you before it takes effect.
Questions about this document? Email andy@shota.hk.